ECMS - Known Issue - First page in document displays as small

First page in document displays as small

First page in document displays as small

In version 7.1 build 421, when opening documents from the batch grid, some users are seeing that document displayed significantly smaller than normal, and not with the typical display properties associated with fit window, fit height or fit width. Subsequent pages in the document appear to default to the viewer options set in File > Options > General > Default size.

%AppData% in the steps below will work for the logged-in user. If a desktop is used by multiple people or a role account, these steps must be done for each of those accounts if the account is used to open documents from the batch grid. If you work in a managed desktop environment, you may wish to engage your desktop support folks.

Status: Open ticket with Lexmark.


Warning!: for this to be a complete fix, you will need to either:

  1. Recreate your scanner and capture profiles and other settings, or
  2. Copy over your inscan.xml and indevice.xml files from the original ImageNow directory.


  1. Exit client completely
  2. Rename %APPDATA%\ImageNow\ to %APPDATA%\ImageNowOld\
  3. Run the client, login and test for issue

Keywords:Imaging Imaging System Experience ImageNow perceptive content ecm ecms enterprise content management imaging imagenow perceptive first page batch grid small fit window   Doc ID:54033
Owner:Douglas S.Group:ECMS
Created:2015-07-16 16:43 CDTUpdated:2020-08-03 09:33 CDT
Sites:DoIT Help Desk, ECMS
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