When a user logs in to the Perceptive Software desktop client after the client has timed out they may receive a minimized looking toolbar that is not usable (see image below).

To avoid this, desktop clients users should log out of the client when they will not be using it for over 30 minutes. 

In the event the client does time out for lack of use, the user will need to exit/close the client completely and then restart the client before trying to log back in.