Troubleshooting JEMS

Steps for troubleshooting JEMS

If the user has not used JEMS before

Download the 32 bit version, currently on this list as "Windows Online" https://java.com/en/download/manual.jsp 
Run and install the 32 bit version
From the Start Menu navigate to the Java folder, right click on "Configure Java" and choose Run as Administrator
Add the site https://ofr01.doit.wisc.edu to the exceptions list
Have the user open JEMS, accept all risk and continue past all the warnings that pop up
JEMS should open at this point

If the user was using JEMS and it has stopped working
Using File Explorer, navigate to the the Java folder (Program Files(x86)) and delete it
Go to https://java.com/en/download/uninstalltool.jsp and run the Java uninstall tool
Agree to delete every version that's currently on the system
Download the 32 bit version, currently on this list as "Windows Online" https://java.com/en/download/manual.jsp 
Run and install the 32 bit version
From the Start Menu navigate to the Java folder, right click on "Configure Java" and choose Run as Administrator
Add the site https://ofr01.doit.wisc.edu to the exceptions list
Have the user open JEMS, accept all risk and continue past all the warnings that pop up
JEMS should open at this point




Keywords:JEMS, Java   Doc ID:108657
Owner:Ella T.Group:School of Education
Created:2021-01-28 09:54 CDTUpdated:2021-04-05 09:16 CDT
Sites:School of Education
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