Getting Help from the MERIT Service Desk

Here is an overview of services that MERIT Service Desk provides. If you have any questions feel free to contact us with the contact information below or visit us in MERIT Library on the 3rd floor of the Teacher Education Building (225 North Mills St).

IT Services

Call:

(608) 265-4773

Email:

support@education.wisc.edu

Hours:

Monday - Thursday 8am - 6pm

Friday 8am - 5pm

Breaks may affect hours.

Overview:

We support the technology needs of the School of Education. Faculty, staff, and students are welcome to contact us with any questions they have. Some examples of the services we provide include:

SOE Logins & Troubleshooting

Printer Installation

Software Installation/troubleshooting 

Network Troubleshooting

New Computer Setup/Installation

General Departmental Computer Questions

...And much more

Frequently Used Services:

Here are links to directions to frequently asked about services:

Adding SOE Printers: https://kb.wisc.edu/education/search.php?q=printer&cat=0

Connecting to a Shared/Personal Network Drive: https://kb.wisc.edu/education/71568

Connecting to the VPN: https://kb.wisc.edu/education/search.php?q=Global+Protect&cat=0

Using WCER ADS: https://kb.wisc.edu/education/search.php?q=ADS&cat=0

Library Services

Call:

(608) 263-4750

Email:

askmerit@education.wisc.edu

Hours:

Monday - Thursday 8am - 10pm

Friday 8am - 5pm

Sunday 12pm - 10pm

Breaks may affect hours. Find updated hours on our website.

Overview:

We have circulation and reference service points that can assist in questions about using the library databases to find articles, finding books and more. We also have a wide variety of equipment available for checkout to faculty, staff, and students of the school of education. Equipment included in our collection is:

DSLRs

Camcorders

Tripods

Voice recorders

Graphic Tablets

iPads

...And much more

We also have laminating and printing services including a poster plotter that can be used to print research posters or other larger scaled prints. Information on our printing services can be found here: https://merit.education.wisc.edu/library-portal/printlaminating-services/ Please contact us with any library, equipment, reference or printing questions you have!

Frequently Used Services:

Here are links to directions to frequently asked about services:

Printing Posters: https://merit.education.wisc.edu/service-catalog/library/poster-printing/

Laminating: https://merit.education.wisc.edu/service-catalog/library/laminating/

Equipment for Checkout: https://merit.education.wisc.edu/library-portal/equipment-loan/

Keywords	merit support help contact information poster printing laminating equipment library it Suggest keywords	Doc ID	92327
Owner	Ella T.	Group	School of Education
Created	2019-06-11 09:40:18	Updated	2019-06-11 10:17:43
Sites	School of Education
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