Adobe on School of Education Computers

This document shares how to install Adobe software with the Creative Cloud desktop app

As of November 2019, Adobe has changed how their products are licensed. This change means that each user needs to login using their Federated Login (NetID and password) to the Creative Cloud app that has been pushed to their computer, then use the Creative Cloud Desktop to install the desired Adobe products. The images below will show these steps.

1. The Creative Cloud app should appear in your Programs List of the Start Menu. If you do not see it yet 1) restart your computer, wait about 15 minutes and restart again if it still has not showed OR visit this link to download and install by yourself (this option requires administrative rights on your system, if you do not have administrative rights and the Creative Cloud app did not appear after restarts, please contact the MERIT Help Desk via email at helpdesk@support.education.wisc.edu including your name, your computer's name if known, your department and the best way to contact you)
Creative Cloud in App list

2. Once you click the app, you will be taken to an Adobe login screen. Enter your NetID @wisc.edu NOT your Office 365 email account name
Creative Cloud Sign in
3. Once you have entered your NetID @wisc.edu into the email address box you will be taken to the Enterprise ID Sign in where you will sign into your NetID as you normally do including multi-factor authentication with Duo.
Creative Cloud sign in Adobe

4. Once you have logged in for the first time, updates will run. Be patient. Once the updates are installed the Creative Cloud desktop will appear. Use this to select which Adobe software you would like on your machine and select "install"

Creative Cloud Desktop





Keywords:adobe, creative cloud, download, software, federated login, netid   Doc ID:95809
Owner:Ella T.Group:School of Education
Created:2019-11-14 10:17 CSTUpdated:2019-11-15 13:31 CST
Sites:School of Education
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