How to Setup and Enroll your new Mac with Remote Management

Step-by-step instructions to engage in the remote management enrollment process for macOS and Workspace ONE

  1. Open and unbox your new computer

  2. Plug in the power cable or connect the charger

  3. Turn on the computer by pressing the power button

  4. Begin the startup assistant by reading and accepting Apple's terms and agreements

  5. Connect the device to WiFi. Note: If you have an ethernet cable plugged in for internet, you won't see the screen to connect to WiFi 

  6. At this point, you should see this "Remote Management" screen, stating that the University of Wisconsin-Madison can automatically configure your computer. IF YOU DON'T SEE THIS SCREEN HERE, STOP NOW AND CALL THE MERIT HELPDESK AT (608) 265-4773 RemoteManagement 

  7. Click "Continue" and login with your UW NetID when prompted. This will enroll your device into the MERIT management tool and begin the setup process for your computer automatically

  8. When prompted, create your local user account with your name, username, and password. MERIT recommends making your username your NetID and choosing a unique and memorable password

  9. When prompted, choose to enable or disable location services LocationService 

  10. At this point, the setup process will fully take over and you will soon see the Mac desktop. Applications will begin to download and install automatically in the background. You can begin to use your computer, but some applications may not be available for some time, depending on the quality of your internet connection. Most applications will install silently in the background. Once an application is done installing, you can find it in the "Applications" folder within Finder. The following apps don't install completely silently, and you will see pop-up windows appear for:

    1. The Microsoft Office Suite will open a pop-up to ask you to agree to Microsoft's privacy agreement

    2. The Zoom Desktop app will open a few pop-up window when the installation is complete, including a "keychain" error. Click cancel to dismiss these

    3. GlobalProtect will prompt you to enter the portal address, which is

  11. Other applications are available "on-demand" through the UW app catalog, which you can open by clicking on the "Workspace ONE Intelligent Hub" app in your applications folder. See this KB for additional help:

  12. You will also receive an asset label, which is a sticker identifying your computer, in the mail from MERIT. Please place this sticker on your computer to help us maintain an inventory of computer assets in the SOE. Suggestions for placement can be found here:

  13. If an application you require is not automatically deployed or available on-demand through the app catalog, or you have any other questions, contact the MERIT helpdesk at (608) 265-4773 for assistance.

Keywords:remote setup imaging mac macos   Doc ID:112653
Owner:Jackson K.Group:School of Education
Created:2021-07-26 09:11 CSTUpdated:2021-10-27 08:41 CST
Sites:School of Education
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