Find your email campaign's exclusions

First, you want to figure out who did not receive your email and create a new segment with those excluded contacts.

1. Open the email campaign by going to Orchestration > Campaigns and navigating to the activated campaign (send) that had a lot of exclusions.You must go to the campaign, not the email or segment.
   
   
2. You will see a blue/grey number highlighted near the "Total Sent" in the left corner. In order to see those emails click Actions and View Participants.
   
   
   
3. In the window that pops up, click Excluded. Then click the Download button on the right of the page.
   
   
   Make sure your email address will receive the report and click Export again.
   
   
4. You will receive an email from Eloqua Automated Mailer with a download link. Make sure you open the link in Firefox, so you don't have to log in again. You can right-click the blue Download button in the email and select Copy Hyperlink, then paste it into the address bar of Firefox. Your Excel document will download. This is what you'll use to create your segment.
   
   
5. Upload the downloaded spreadsheet and add it to a segment using the following directions:
   
   
   • Eloqua - Uploading your contacts into the database
     
     
   • Eloqua - Creating a new Segment
     
     
   • Eloqua - Adding Shared Lists to Segments
   
   
   
6. Save your segment.

Duplicate your email

Eloqua will not send the same email to the same address twice. Even if it excluded an address, it counts as an attempted send and won't work if you try to send the same email.

1. Open the email you sent and go to File > Save As. Save it as a new file, ensuring the ID number (string of numbers at end of URL in address bar) is different.
   
   
   
2. In Email Settings:
   
   
   • Make sure the email group is the same as before in your new email.
     
     
   • Ensure the Sender Name and Sender Email Address are correct. Your Sender Email Address must end in @explore.wisc.edu.
     
     
   • Change the reply-to address and name.
     
     
   • If you need more help with Email Settings, please see Eloqua - Email settings when using Design Editor.
   
   
   
3. Now create and activate a NEW simple campaign with the NEW email and NEW segment you just created. Make sure you select the new segment and new email.
   
   
4. Don't forget the Presend Checklist!