If your sent campaign says you have a great deal of excluded contacts, here's how you find out more.
Status | Definition | Next Steps |
Error occurred while sending email | Indicates an issue was encountered with the email itself; for example, you did not define the signature rule for an email containing a signature layout. | Open your email and fix any personalization or rule-based content that may be causing issues, such as dynamic content, field merges or signature rules. If you cannot figure it out, contact marketingautomation@wisc.edu and outline your issue. |
Excluded from Email: Bounceback | Contact was marked as a hard bounceback at the time this campaign was activated. | The email address may be invalid. If the contact is a UW email address, it may be a result of an Eloqua email being sent with a non explore.wisc.edu email address. If you sent an email from the wrong subdomain, please email marketingautomation@wisc.edu ASAP, so the process to fix it can begin immediately. A UW email address may be able to reset. If it's a non-UW address, it cannot be reset. |
Excluded from Email: Distribution List or Brochure Resend | The email has been sent to this contact previously. | Remember, Eloqua will not let you send the exact same email to the same contact twice. If you want to try to resend your message as a new email to a new segment of your excluded contacts, please see Eloqua - Resending an email to excluded contacts. |
Excluded from Email: Email Address Error | An invalid email address exists in the contact's contact record. | Correct the invalid email address. |
Excluded from Email: Global Exclude | Contact appears on Eloqua's Global Exclude list. Contacts on this list are excluded from all segments across the entire system. | If this is a UW address, this is a mistake. Please contact marketingautomation@wisc.edu to have this fixed. |
Excluded from Email: Unsubscribe | Contact has opted to unsubscribe from the Email Group specified for this campaign, or they are Globally Unsubscribed. | The contact has opted out of the email group you classified your email as. Subscription management is working as it should. If this is your own address or a teammate's address, please contact marketingautomation@wisc.edu and ask to have your address reset. Make sure your email's settings are correct and you are test sending correctly to prevent this from happening again. |