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Topics Map > Common Issues & Questions > FAQs
I sent an email and the Sender Email Address didn't end in @explore.wisc.edu. What now?
- First, send an email to marketingautomation@wisc.edu with the name and URL of your sent campaign immediately.
- The Marketing Automation team will find the hard bounces and reset UW addresses so others can use them.
- Then, the Marketing Automation team will attempt to find any other affected user groups who attempted to send after your email hard bounced.
- After the Marketing Automation team has let you know the addresses are reset, and it's okay to try to send again, follow the directions in Eloqua - Resending an email to contacts that hard bounced to try to send again.