How long does the process take?
Typically this process takes 2 weeks for on-campus staff, and 2-3 weeks for off-campus staff. This additional time for off-campus staff is due to both shipping times as well as the need to arrange a remote session to finalize the setup of the computer prior to shipment.

What can I do to help speed this process up?
Submitting the request as early as possible, and ensuring the request has both the funding string as well as the NetID for the new user will help speed this process along. Requests for off-campus users can be sped up by having the new user pick up their new computer from the Extension building during normal business hours. This will allow them the connect to the campus network, thus eliminating the need for a remote setup session.

What do we do if we have a special computer or accessory request?
Please contact Tony Roman directly if you have any special needs or requests related to IT hardware. These will be reviewed on a case-by-case basis.

Are there short-term loaner laptops available for special events?
Starting in Summer 2023, Extension will have a small pool of loaner laptops available for special events and billed on a per-month basis. Please reach out to Greg Johll or Tony Roman for details. 

The process is as follows:

1. The Computer and Hardware request form is filled out and submitted - https://docs.google.com/forms/d/e/1FAIpQLSd255OcsvtRfTVfgXLViuyWebSQ6ZwYbhvakWE2fM1tER33TQ/viewform
2. DoIT orders the laptop.
3. If requested, DoIT will order any of the following as part of this new computer setup:
   1. Monitors
   2. Docking Station
   3. Keyboard and Mouse
4. Upon DoIT receiving the computer, Doit Departmental Support will setup the computer. This includes:
   1. ‘Imaging’ the computer – Setting the computer up with campus licensed software
   2. Installing and configuring Endpoint Management tools
   3. Installing and configuring Endpoint security Tools
   4. Setting up and configuring any specially requested and supported software in rare situations
5. Once the setup is completed, the new user is granted access to the machine via their NetID

At this point, things differ, depending on whether the user  is on the campus network (typically this means physically on the UW Madison Campus, but can also include if they are based out of the Milwaukee Extension office or at Upham Woods).

For Campus based Users with a campus office or those who can come to Madison to pick up their computer:

• The equipment is setup at their campus office and connected to the campus network.
• With the computer connected to the campus network, they are able to login using their UW Madison NetID and Password.
• This initial login while connected to the campus network ‘caches’ their login credentials (NetID and password). Once this has been done, the user’s login information is ‘cached’ on that computer and they can login without needing to be on the campus network.

Off-campus users are a little more time-consuming, as there is an extra two steps that cannot be completed until after the equipment has been ordered and configured by DoIT.

For off-campus users:

• The user will be contacted once their computer is setup (this initial setup process can take on average 2 weeks).
• DoIT Departmental Support sets up an appointment to have the user remotely access their new laptop and remotely cache their login credentials.
• Once login information has been cached, the computer is shipped to the user.
• Shipping times vary and are outside of our control.

When choosing a computer, it is important to make a selection to best meet the user’s needs. To make the selection process easy, options are organized into different levels based on typical activities and software used.  The hardware options are selected based on staff input and were configured to meet the hardware requirements of commonly used software across the organization.

General User Typical Activities

Power User Typical Activities

Drafter/Designer/Data Analytics Typical Activities