4.5 Office of Digital Solutions :: Office of Digital Solutions - Extension IT helpdesk support
The Office of Digital Solutions contributes to the Division of Extension’s success in the digital age by collaborating, leading, and coaching around technology and data to enhance educational programs, operational efficiency, and overall impact. 

Looking for Educational Technology Support (ETS)? That's us! We've grown and have a new name. 

There are several ways to reach us for help and staying informed of new tech and trainings.

IT helpdesk support

All initial support requests will go through the UW Madison DoIT Helpdesk. If the DoIT Helpdesk cannot answer the question, they will escalate it to the ETS Incident Resolution Team. The DoIT Helpdesk has staff available from 7 am to 11 pm, 7 days a week, and can be reached in the following ways:

Website: https://it.wisc.edu/help/

Phone: 608.264.4357

Email: helpdesk@extension.wisc.edu

Live Chat: https://helpdesk.wisc.edu/chat

When contacting the DoIT Helpdesk, it is important that you identify yourself as being in the Division of Extension. This is vital as it assists the DoIT Helpdesk to route your issue to the Division of Extension Educational Technology Support team as needed.

Need Help with Your Computer?

If your computer is managed by your county IT staff, please contact your local county IT support.

If your computer name starts with EXT-, your computer is managed by DoIT Desktop Support. Please contact them at the Contract Partner support options, or email support@doit.wisc.edu.

For all other computer requests, please email helpdesk@extension.wisc.edu.

Office Hours

Canvas Concerns? Qualtrics Questions? WordPress Woes?

Office hours are an open Zoom meeting where you can join, ask a question, get an answer, and leave – no commitment to participate for the full amount of time.

Office Hours occur Monday through Friday at 9 -9:30 a.m.

SharePoint site

The Office of Digital Solutions SharePoint site features tech news, a training calendar, just-in-time "brush up" videos, and tech tips.

Results: 1-20 of 35

No.Document TitleIDUpdatedViews
1What Goes Where? - Extension IT platforms1232962025-06-101192
2Canva use in Extension1118272025-06-095673
3DoIT - MFA-Duo - Information for Extension Employees998252025-04-161994
4Office of Digital Solutions - Extension IT helpdesk support1483022025-02-17398
5Extension SharePoint Login Instructions1483102025-02-13887
6Computer Equipment Allocation Policy1475792025-01-23419
7H5P Interactive Canvas and Web Content1123362025-01-131597
8Email Lists - Operations952642025-01-021721
9IT Resources - Adobe Creative Cloud - Licenses for Zero-Dollar Appointments1470992024-12-23422
10Calendars in Extension - comparing options1282922024-12-20814
11Digital Badges for Extension Programs1232802024-12-201892
12Microsoft Teams in Extension1162532024-12-201224
13YouTube - Extension's Official Internal and Public YouTube channels1086092024-12-201640
14Division of Extension - Cybersecurity Practices1063932024-12-201285
15YouTube - Submitting video to Extension's YouTube Channels1086102024-12-202442
16VoIP/Cellular Services - Policy954992024-12-203266
17Hardware - Supported PC Laptop/Desktop and Printers978962024-12-202413
18Zoom - Distance Communication Options for Non-Extension991722024-12-201119
19VoIP/Cellular Services - Authorized Users for Purchasing955022024-12-202296
20DoIT - Extension IT Service Eligibility Matrix952712024-12-193950
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