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UW-Madison G Suite - Known Issues

The following document outlines known issues with UW-Madison G Suite.

Account Activation / NetID changes

  • Students with FERPA enabled will need to go through a few extra steps in order to activate UW-Madison G Suite.
  • Until recently, individuals who went through the NetID change process needed to manually request that their NetID be changed for UW-Madison G Suite. Due to this issue, individuals were not able to access content shared with their new NetID until it was manually updated in UW-Madison G Suite. Although UW-Madison G Suite is not incorporated into the NetID change process, individuals who had a NetID change prior to April 2015 may still need to have their NetID -- and name, if applicable -- updated in UW-Madison G Suite. The Help Desk can send these requests to the UW-Madison G Suite team. More information about how to request NetID changes and G Suite is available here.
  • Office 365 service accounts cannot check whether G Suite is enabled via the Wisc Account Administration site. If an individual is unsure whether G Suite is enabled for their account, they should contact their domain administrator to find out.



  • If you attempt to access a file that is shared with your UW-Madison G Suite account or "People at UW-Madison G Suite" while you are logged in with a personal G Suite account, you will receive an error. To avoid this issue, make sure to log out of your personal G Suite account(s) before trying to access a file shared with your UW-Madison G Suite account.
  • It is not possible to grant "Is owner" permissions to an account outside of UW-Madison G Suite. If you attempt to hit "Save" after selecting this option, you will receive the following error: "Error Sorry, cannot transfer ownership to Ownership can only be transferred to another user in the same domain as the current owner."
  • When granting "Can edit" permissions to a Google Site, the " UW-Madison G Suite" and "People at UW-Madison G Suite with a link" options only work if the individual you are sharing with is in the same domain. For example, if you are logged in with, you would be unable to gran "Can edit" permissions to

G Suite Groups

  • It is possible to create a G Suite Group while logged in with UW-Madison G Suite Groups that is not covered by the G Suite for Education terms of service by going to This will create a group in Groups in are covered by G Suite's commercial terms of service. To create a G Suite Group that is covered by the G Suite for Education terms of service, create the G Suite Group via the Wisc Account Administration site. Groups covered by G Suite for Education terms of service will end in
  • If you attempt to add someone to a G Suite Group who has never signed in to UW-Madison G Suite, you will receive an error message. Workaround: contact the individual and ask them to login to UW-Madison G Suite so that you can add them to the group
  • Office 365 service accounts that are G Suite enabled cannot create G Suite Groups using the Wisc Account Administration site. This capability may be added in the future.

Team Drives

New Google Sites

  • Users cannot create intranet sites using new Google Sites.

Mobile Devices

Domain Administration

ChromeOS/Chromebook compatibility with WiscVPN

See Also:

Keywords:university of wisconsin madison G Suite accounts known issues problems bugs applications education chromeos chromebook vpn wiscvpn activate missing services could not find google account internal server error 500   Doc ID:45054
Owner:Christina G.Group:Google Apps
Created:2014-11-17 15:45 CSTUpdated:2020-07-01 09:47 CST
Sites:DoIT Help Desk, DoIT Tech Store, Google Apps, Wisc Account Admin
Feedback:  4   13