DoIT Departmental Tech Support - Equipment Request Handling
Customer Purchase Request Workflow
DoIT Departmental Tech Support - IT Equipment Information
This is a customer facing KB article that shows our standard equipment inventory.
Departmental Tech Support - Portal
This is the customer portal where customers can request a workstation and/or accessories.
DoIT Number Lookup
This page allows customers to create or view their DoIT Numbers (also known as D Numbers). Learn more about D Numbers here.
Reserve a static IP
You will need a static IP to access a few resources related to the customer purchase process. If you need to, please request one using the self-service static IP website and submit the information to operations.
CBS Pages
Current Inventory Levels
This link shows the inventory levels for all items that are currently in stock. You will need to reserve a static IP to access this page.
CBS Orders
Active Orders
https://tsnservices.doit.wisc.edu/pos/ds_ship.asp (This link requires a static IP)
You will receive an automated e-mail from Lloyd Carter once all of the items from your order are picked. You can check the status of your orders or close them upon resolving your tickets. You will need a static IP to access this page.
Order Status
Orange - Item is not in stock (Reach out to OPS for an ETA)
Blue - Item is in stock but it has not been picked
Green - Item has been picked
Closing POS Orders
View POS open order page: https://tsnservices.doit.wisc.edu/pos/ds_ship.asp
1. Select name from dropdown menu in the top left corner
2. Click Complete order on any of the open lines
3. You will see a message that says Review Transfer Results Click Return to Departmental Support Deployments
4. The order should now say "Confirm complete"
Requesting Custom Equipment For a Customer (ShopUW)
Apple
- Go to ShopUW and sign in
- Select "IT Supplies" located to the right under "Guided Buying"
- Select Apple
- Search for item(s) and add to cart
- Click Send Proposal and then submit after you have added all desired items (Comments are not necessary)
- The next page is a confirmation notice that the vendor cart is being recognized at ShopUW . This is where you will find the Apple Proposal number
Dell
The preferred way to process a custom Dell computer is by e-mailing our Dell rep, Glenn Trent (glenn.trent@dell.com) with the desired specs and requesting a quote. This ensures that we are receiving the best price. Technicians can simply include the requested specs in the purchase request form. Please use the steps below to request items that are listed on our Premier page as a part of our standard configuration or Dell accessories.
- Select "IT Supplies" located to the right under Guided Buying"
- Select Dell
- Search for item(s) and add to cart
- Click the cart and Save as eQuote
- Fill out the Quote detail and click save equote
- The next page is a confirmation that you have successfully saved a new eQuote along with the quote number.
B&H, CDW, Staples
You will only need to provide an item number for these vendors. You can view them by going to ShopUW