Overview

Note the self-service option described below will not become available until June 2nd 2025

The Windows 10 to Windows 11 self-service upgrade takes approximately 2 hours to complete. The download is approximately 6.5GB so the overall duration will be impacted by your home internet speeds if you are remote. You can work while the upgrade is happening, but you’ll need to restart manually once the installation completes so Windows 11 can start for the first time.  

There are checks in place to confirm upgrade compatibility so if your computer is not able to upgrade, the self-service option will NOT show the Windows 11 upgrade option. Please contact the contract partner help desk to determine next steps.

Directions to Self-Service

• To upgrade your computer to Windows 11, open the BigFix Self-Service application located in your taskbar. Right click the white W and choose open.

• Choose the 'Offerings' tab and scroll down until you see the ‘Install Windows 11 Upgrade’ option.  

• Place a check mark in the box for 'Install Windows 11 Upgrade' and click ‘Get’. 

• You’ll be presented with a windows asking if you are sure.  Click 'Get'.

• Once the self-service update completes restart your computer to complete the upgrade.