Adobe - Unable to sign out

Sometimes the "sign out" button in Adobe will be grayed out or non-functional. Often this occurs when the user signed in with the wrong account or through another service.
  1. Close out of any open Adobe apps
  2. Navigate to %localappdata%\Adobe\OOBE
  3. Delete opm.db file
  4. Open Adobe Creative Cloud and sign in proprely

Keywords:
creative cloud, acrobat, sign in, log out, can't sign out, sign, out, 
Doc ID:
159682
Owned by:
Michael B. in DoIT Contract Partner Support Help Desk
Created:
2026-03-11
Updated:
2026-03-11
Sites:
DoIT Contract Partner Support Help Desk