Typically, this is a result of the customer having the 32-bit version of Zoom installed when they should have the 64-bit.

Verify the 64-bit version of Zoom is installed:

1. Open Task Manager
2. Under Processes tab, find Zoom Meetings
   • If Zoom has "32-bit" next to it, then the 32-bit version is installed.
   • If Zoom has nothing after it, then the 64-bit version is installed.
3. Uninstall Zoom (32-bit)
4. Install the 64-bit version from https://zoom.us/download

If the problem is still occurring:

Update all of the computer's drivers.

Modify the Video Rendering Method:

1. Open Zoom > click the profile picture > Settings
2. Select Video in the navigation menu
3. Click Advanced
4. Set Video Rendering Method to Direct3D9
5. Restart the computer

Source: https://support.zoom.us/hc/en-us/articles/14000196278541-Troubleshooting-Zoom-crashing-while-screen-sharing