Smartsheet - Frequently Asked Questions
The Smartsheet Higher Education plan will provide unlimited sheets, a set of premium apps, single sign on through our NetID service, and a collaborative environment that maintains a single sheet version.
Frequently Asked Questions
What is Smartsheet?
Smartsheet is a software as a service (SaaS) offering for collaboration and work management, developed and marketed by Smartsheet Inc.
Why would I want to use Smartsheet?
Smartsheet is used to assign tasks, track project progress, manage calendars, share documents, digital asset management, automate processes, create and publish reports and dashboards, and manage other work, using a tabular user interface.
How do I log in?
You can log in with your NetID here: https://smartsheet.it.wisc.edu/
Where do I go to get a license?
You can request a new paid Smartsheet license through the Request for a Smartsheet License form. The paid license information is on the left.
Do I need a license to view a Smartsheet?
No. You can view and/or edit content that has been shared with you. A license is needed to create your own sheets, reports or dashboards.
How much does a Smartsheet license cost?
A Smartsheet license costs $675.46 per user per year (FY25). This license includes many premium apps from Smartsheet such as Dynamic View, Data Shuttle, Data Mesh, Calendar, and Pivot.
Are license costs prorated?
No, licenses are no longer prorated
How can my department save on license costs?
Not everyone needs to be a licensed user.
A licensed user is a paid user who can create new items in Smartsheet including sheets, reports, and dashboards, and share them with others.
A connected user is someone who does not have a paid Smartsheet license. Connected users have the ability to view and/or edit the items they have been shared to, but they do not have the ability to create their own items without a license.
What additional-cost Smartsheet premium apps are available?
JIRA Connector provides visibility into IT and software development projects being tracked in Jira and is licensed per department.
Please contact the Help Desk for current pricing: Get Help from DoIT.
Where can I go for more training and help?
Please visit Smartsheet's Help and Learning Center.
I think Smartsheet might be down. Where can I check?
https://status.smartsheet.com/