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Help Desk Service Changes Request Form

The Help Desk Service Changes team works with Help Desk Operations, technologist groups, and service owners, to review, design, and implement changes to Help Desk tools, processes, and documentation. This is our formal intake process.

The team includes the Help Desk Assistant Director (Patrick Johnson), the WiscIT team (Will Crickman and Brian Gratrix), the Help Desk Service Coordinator (Wanjiru Pontes), and the Help Desk Knowledge Manager (Dana Gerber-Margie).

For requests from these services, please fill out our simple form and we will be in contact shortly.

Help Desk Service Changes Request Form: https://go.wisc.edu/1524sm





Keywords:hdsc updates questionnaire survey update documentation handling intake process help desk helpdesk doit services kb knowledgebase wiscit service transition   Doc ID:107944
Owner:Dana G.Group:DoIT Help Desk
Created:2020-12-16 16:29 CSTUpdated:2020-12-16 17:08 CST
Sites:DoIT Help Desk
CleanURL:https://kb.wisc.edu/helpdesk/hdsc
Feedback:  1   0