ECMS - Cannot connect to the message queuing service. Contact your administrator.

This document discusses the error message "Cannot connect to the message queuing service. Contact your administrator".

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This error message is displayed in the Perceptive Content Message Center (toggle on and off using CTRL + M), and looks as follows:
 
error message
 
The contents of the Message Center will be blank.
 
Historically this error would disappear after a minute or so. 
The vendor is aware of this, it is a known-issue, however it is currently a low-priority issue for the vendor. As a work-around, we have reduced the polling of the message queueing agent from 1 minute to 15 seconds. This should have the outcome of mitigating the issue sooner on a Perceptive Content client desktop.

Keywords:
imagenow image now perceptive content enterprise management service ECM ECMS cannot connect to the message queueing service contact your administrator 
Doc ID:
114310
Owned by:
Douglas S. in ECMS
Created:
2021-10-14
Updated:
2025-03-03
Sites:
DoIT Help Desk, ECMS