1. Verify that the Ethernet cable is securely attached to the base station.

2. Verify that the Ethernet cable is not faulty.

3.Contact the DoIT Helpdesk for further support.

Base station LED flashes red and handset displays "No SIP Reg" message.

Or

Handset has one or more of the following:

• Red "X" in the signal indication area
• Yellow signal bars/1-2 signal bars in the signal indication area
• Audio is coming in as garbled/dropping audio
• Handset displays "Searching" message

1. Attempt disconnecting and re-registering by going to Settings > Connectivity > Deregister > enter deregister pin (0000), then going to Settings > Connectivity > Register and enter the AC of the network. (Should be 1234).

2. Walk around the vicinity of the work area and see if you receive better signal from the base stations. If you are able to receive better signal it may be that you had walked outside of the coverage zone. If you believe that the area with bad coverage should have coverage and is not working correctly, contact the DoIT Helpdesk for further support. 

This occurs when the handsets are roaming from one base station to another, this is a normal function of these devices. There should be no impact other than a brief delay in the audio stream. No further action should be needed.

If the popping is excessive or is impacting the call quality to the point where they cannot continue the call, contact the DoIT Helpdesk for further support.

Handset won't turn on.

Or 

Handset won't stay on.

1. Verify that the plastic tab is removed from the battery by turning the lever on the back plate of the phone to the unlock position, and lifting up on the back plate. If the plastic tab is still there, it will have red arrows to show you how to remove it.

2. Try swapping out the non functional battery for a functional battery from a different handset if one is available. If it works, try putting the non functional battery back in and putting it on a charging station.

If the non functional battery turns on while on a charging station, the battery just needs to be charged.

If the handset works with a different battery, and the battery in question does not work even when trying to charge it, the battery has gone bad and needs to be replaced.

If both batteries in the above scenario don't work in the faulty handset, but seem to work on other functional handsets, the handset itself may be faulty. 

In any of the scenarios where new equipment is required, contact the Network Applications VoIP team for further information on ordering the equipment.

3. If none of the scenarios apply, the battery may be defective. If available, put a battery that is verified as working into the handset and place the handset in the charger. If the handset doesn’t beep, then the original battery is defective.

In any of the scenarios where new equipment is required, contact the Network Applications VoIP team for further information on ordering the equipment.