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Windows XP - Repairing a Lost Internet Connection

This document explains how to repair the internet connection if you are no longer able to access the Internet and are using Windows XP.

Windows 9x/2000/XP/Vista

NOTE: Windows 95/98, Windows Me, Windows 2000, Windows XP, and Windows Vista are no longer supported by the Help Desk. We can only provide best effort support. If we are unable to resolve your Windows 9x/2000/XP/Vista issue, you may be able to find help in Microsoft's Knowledge Base.

These products are no longer actively supported by Microsoft. No further development will take place on these products and security updates are no longer issued. It is highly recommended that you upgrade to Windows 10 or 8.


End-users connecting on campus through the campus network and/or at home connecting through cable modem or dsl no longer have an internet connection.


To run the Windows XP network repair tool:

  1. Click on Start.

  2. Click on Control Panel.

  3. Click on Network Connection.

  4. Right-click on the LAN or Internet connection you wish to repair.

  5. Click Repair from the drop-down menu.

    Repair local area connection in menu

  6. If successful you should receive a message indicating that the repair is completed.

    Repair connection success message

Keywords:Windows XP Network connection repair tool winxp internet connectivity isp LAN   Doc ID:1846
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2002-12-10 19:00 CDTUpdated:2021-06-24 13:33 CDT
Sites:DoIT Help Desk
Feedback:  113   966