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ECMS - General Known Issues - Technical Documentation

This document explains known issues with ImageNow clients.

General Known Issues:

Issue with Perceptive Experience: "Failed to load view. User does not have sufficient privileges to perform requested action."

When trying to access a document or document search in Perceptive Experience, a user can receive an error message "Failed to load view. User does not have sufficient privileges to perform requested action" instead of the desired document(s). On campus this is often seen when a user accesses an link in WISDM/WISER. The Imaging team is working with the vendor to confirm a product defect. There is a work-around which is to add affected users individually to the affected view.

Issue with Perceptive Content client launching in an unusable, "minimized" state

This happens when the Perceptive Content client has timed out for inactivity (30 minutes). To avoid this client state (this is a work-around), users should log out of the Perceptive Content client if they will not be using the Perceptive Content client for a period of time. In the event that the client does time out, the user will need to close the Perceptive Content client completely, and then restart the Perceptive Content client before logging back in.

Note: as of 9-30-2019 Hyland (the vendor) has identified this as a defect and move it to their development team. There is no timeline for a fix as of yet.

404 Error when accessing Perceptive Experience in IE11 with compatibility view

Users attempting to access Perceptive Experience in IE11 will encounter a 404 error during the first attempt in a given browser session. See Perceptive Experience - Bug - 404 Error in Internet Explorer 11 with compatibility mode for more details and available workarounds.

Issue with Perceptive Content v7.1 installing more than one ImageNow Printer on a single workstation

Lexmark provides instructions for installing multiple image now printers:

ImageNow: How to install multiple ImageNow Printers in the Perceptive Content Client

A file needed to install a second image now printer on a single workstation "SetupImageNowPrinter.exe" is not installed with the ImageNow client ver 7.1 build 378.

For folks just needing a standalone way to convert documents to pdf, they may also try installing the ver 6.7 image now printer and using that.

The needed file to complete the instruction in the referenced KB is available for download at the linked KB above.

Keywords:Imaging known issues   Doc ID:41434
Owner:CRAIG S.Group:ECMS
Created:2014-06-24 14:17 CSTUpdated:2020-04-29 12:49 CST
Sites:DoIT Help Desk, ECMS
Feedback:  4   3