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ECMS - General Known Issues - Technical Documentation

General Known Issues:

Issue with printing PDFs to ImageNow Printer

When printing a PDF document from Adobe Acrobat Reader DC to ImageNow Printer after applying the March 9th Windows updates, the resulting document is blank. This is the result of the March 9th Windows updates, please see https://kb.wisc.edu/ecms/109974 for more information, a solution and a potential workaround.

Issue with Perceptive Experience: "Failed to load view. User does not have sufficient privileges to perform requested action."

When trying to access a document or document search in Perceptive Experience, a user can receive an error message "Failed to load view. User does not have sufficient privileges to perform requested action" instead of the desired document(s). On campus this is often seen when a user accesses an link in WISDM/WISER. The Imaging team is working with the vendor to confirm a product defect. There is a work-around which is to add affected users individually to the affected view.

Issue with Perceptive Content client launching in an unusable, "minimized" state

This happens when the Perceptive Content client has timed out for inactivity (30 minutes). To avoid this client state (this is a work-around), users should log out of the Perceptive Content client if they will not be using the Perceptive Content client for a period of time. In the event that the client does time out, the user will need to close the Perceptive Content client completely, and then restart the Perceptive Content client before logging back in. Note: as of 9-30-2019 Hyland (the vendor) has identified this as a defect and move it to their development team. There is no timeline for a fix as of yet.

404 Error when accessing Perceptive Experience in IE11 with compatibility view

Users attempting to access Perceptive Experience in IE11 will encounter a 404 error during the first attempt in a given browser session. See https://kb.wisc.edu/ecms/page.php?id=75534