Topics Map > Campus Services > Electronic Lab Notebooks
LabArchives: Log-in problems
If you receive an error message (such as No eduPersonEntitlement attribute error shown below) when you log in to the UW-Madison LabArchives service, follow these steps:
- Ensure that you (or your lab/group's PI) has signed up for an account with the ELN service (at https://eln.wisc.edu/contact/) and the account has been activated. Individuals will not be able to access the UW-Madison LabArchives service until this step has been completed. For more information about who is eligible for an account see https://eln.wisc.edu/about/transitioning-to-an-eln/.
- If your lab/group has already completed step 1, contact the ELN service team using the service contact form at: https://eln.wisc.edu/contact/. Include a description of the problem, including any error messages you see. An ELN Service team member will respond to your request within 1-2 days or sooner.