Students (active/current) have the ability to set privacy flags in the Student Center to restrict the release of a variety of information. Active/current students who are also UW employees may still set FERPA privacy flags in the Student Center. When an active/current student enables any of the FERPA privacy flags to restrict data, that student will no longer be visible/searchable in the Office 365 Global Address List (GAL). See the following document for more information about setting/releasing FERPA privacy flags: Student Center - Updating your Privacy (FERPA) settings.

Important: It can take up to 48 hours after removing all FERPA flags for the customer to become visible in the GAL.

Faculty/Staff who are not also active/current students cannot use FERPA to control their visibility status within the GAL. However, there may be circumstances in which a faculty/staff account is incorrectly hidden in the GAL. For example, if you are a faculty/staff member and were previously a student with FERPA restrictions enabled, your account may still be hidden in the GAL. See the following document for more information about setting/releasing FERPA privacy flags: Student Center - Updating your Privacy (FERPA) settings. If you cannot modify your FERPA privacy flags, please contact the DoIT Help Desk to modify these settings.

Important: The UW-Madison Office 365 team does not manage visibility for NetID@wisc.edu accounts and can only guarantee that a hidden account will be hidden within Outlook on the web and latest versions of Outlook desktop clients.

Office 365 Features/clients affected by GAL visibility

• Outlook clients (sending as another account/opening another mailbox/calendar subscription)
• Groups/Teams

If a customer has disabled all FERPA flags on their account and they are still not visible in the GAL after 48 hours have passed (or if they've enabled a FERPA flag and are still visible), please collect Office 365 Handling and escalate.