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WiscVPN - Installing and Connecting the PaloAlto GlobalProtect Client (Android)

This document will show how to download and connect to WiscVPN using the GlobalProtect App available on Android devices.

Note: This application has known functionality issues in which the user may be unable to connect after the initial setup. See workarounds below.

Installing and Connecting with the GlobalProtect App

  1. Navigate to the Google Play Store
  2. Search for the GlobalProtect App

  3. GlobalProtectGPlayStore.jpg


  4. Install (if necessary) and open the App. If you experience any issues installing the app, please see: WiscVPN - Disconnecting and Uninstalling the GlobalProtect Client (Android)
  5. Upon opening the App you will be prompted to enter a portal. Enter the portal: uwmadison.vpn.wisc.edu. Then tap "CONNECT".
  6. GlobalProtectPortalAddress.jpg

  7. After clicking connect it will prompt for a Username and Password. Enter your NetID in for the Username (do not include @wisc.edu) and your NetID password for the Password. Tap "SIGN IN".
  8. GlobalProtectNetID.jpg

  9. The app may prompt to allow connection. If it does click "OK".
  10. GlobalProtectPermission.jpg

  11. After allowing the app to connect, the screen will be blue while it is active. A white icon with a shield should appear in the middle of the screen along with "CONNECTED" - to disconnect, tap this icon.
  12. GlobalProtectConnected.jpg


    Functionality Work-arounds

    If, when reattempting to connect to WiscVPN, your application becomes stuck on "Discovering Network", try the following solutions:

    Troubleshooting

    We recommend basic troubleshooting: make sure your security settings are allowing the app to work properly. Anti-virus apps, as well as other VPNs might affect the functionality of the app.




Keywords:vpn wisc global protect palo alto play store portal address   Doc ID:74591
Owner:Trent R.Group:DoIT Help Desk
Created:2017-07-12 14:49 CDTUpdated:2020-03-12 12:36 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Social Science Computing Cooperative
Feedback:  13   39