WiscVPN GlobalProtect (Windows) - Troubleshooting

This doc outlines the typical troubleshooting steps to follow when WiscVPN (Palo Alto GlobalProtect) is not working on a Windows machine.

Standard Troubleshooting

Common Errors

Fetching the GlobalProtect Logs

Providing the logs will help DoIT Technicians better assist in the troubleshooting process.

See GlobalProtect VPN - Information to Collect for Client Connectivity Troubleshooting for instructions to collect logs and other information for a Help Desk agent.

Additional Help

Find general GlobalProtect troubleshooting at WiscVPN GlobalProtect - General Connectivity Troubleshooting

Review general Static IP account troubleshooting at WiscVPN GlobalProtect - Static IP Troubleshooting

Please contact the DoIT Help Desk for additional help: Get Help from DoIT



Keywords:
globalprotect global protect windows 10 7 error issue fix vpn wisc microsoft "not working" palo alto 10061 
Doc ID:
84893
Owned by:
Help Desk KB Team in DoIT Help Desk
Created:
2018-08-15
Updated:
2025-04-11
Sites:
DoIT Help Desk, Network Services