Wisc Account Administration Site
A web site that allows administrators and end users to manage accounts (NetID and departmental) that access Office 365, WiscMail/WiscCal, and Google Apps.
WiscIT is the IT Service Management software that DoIT uses to manage IT Services, using Cherwell Software as its platform. Also commonly referred to as WiscIT powered by Cherwell.
An individual who uses WiscIT to view, create, and manage cases.
A workflow is a series of activities/steps that are necessary to complete a task. Each step in a workflow has a specific step before it and a specific step after it, with the exception of the first and last steps. In a linear workflow, the first step is usually initiated by an outside event. If the workflow has a loop structure, however, the first step is initiated by the completion of the last step. Example workflow: A shared conference room needs to be managed on a first-come-first-served basis. Assigned users would be able to reserve the conference room if it is available. Otherwise, the invitation will be declined automatically by the resource calendar.