Canvas - Google authorization fails in Chrome

Posted: 09:10:15, Monday, Feb 13, 2017   Expiration: 09:10:15, Saturday, May 20, 2017

Users with multiple google accounts may experience difficulties when authorizing Google Apps in Canvas.

When prompted to authorize Canvas's access to Google Apps, users may get stuck in an authorizing loop.  When this occurs users should restart their browser and verify that they have selected their Wisc google account, prior to accessing Canvas. ( UW-Madison G Suite - Using Chrome Profiles to Access Multiple Accounts Simultaneously )  Once verified, users should be able to authorize Canvas to access their Google account.

Instructure is aware of the issue and is working on a solution. Additional information will be provided as it becomes available.

-- Learn@UW Madison

Created: 09:25:51, Sunday, Feb 12, 2017 (by Dale J.)
Updated: 11:12:50, Monday, Feb 20, 2017 (by Dale J.)