DoIT Help Desk Knowledgebase : RESOLVED: Blackboard Collaborate Service Issues (9:28 a.m. 12/4/17)

RESOLVED: Blackboard Collaborate Service Issues (9:28 a.m. 12/4/17)

Posted: 2017-12-04 09:45:43 Expiration: 2017-12-04 17:00:00

Disclaimer: This news item was originally posted on 2017-12-04 09:45:43. Its content may no longer be timely or accurate.

RESOLVED (2 p.m. 12/4/17): The vendor deployed an emergency fix to resolve the issue and reports that all services are available.

Blackboard reports that the Collaborate service is experiencing intermittent issues, as of 9:28 am Monday, December 4, that affect launching Original and Ultra sessions. Users may receive an error message (e.g.., A03, Internal Server, etc.) and should try to reload the session.

Thank you for your patience as the vendor worked to resolve the issue.

-- Blackboard Collaborate Service