iOS 14 & Above - Turning Off the Private Address Feature

This document outlines how to turn off the new "Private Address" feature that was introduced in iOS 14.

iOS 14's new private address feature allows for the randomization of the device's MAC address. Due to how UWNet works and authenticates devices to make sure the network is secure, devices with this feature enabled may have issues connecting to UWNet and Eduroam.

Turning off the Private Address Feature

    1. Open up the 'Settings' app, and choose 'Wi-Fi'.

Choosing Settings and Wifi

    1. Click the blue 'i' symbol next to either UWNet or Eduroam or both.

Wifi Settings - Clicking i for more information

    1. Click the green toggle button next to "Private Address", and then press 'Rejoin' in the following pop-up.

Turn private address off

Rejoining wifi after turning private address off

The device should now be able to connect to UWNet or Eduroam.

For more info on how to disable the private Wi-Fi address feature across various devices, follow for more info.

Keywordsapple iphone turn option mac address wifi UWNet net eduroam new update smartphone clearpass   Doc ID107304
OwnerHelp Desk KB TeamGroupDoIT Help Desk
Created2020-11-19 15:34:53Updated2023-03-10 12:50:35
SitesDoIT Help Desk
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