BeyondTrust - Allow BeyondTrust to view and control your screen on a Mac
The security features on macOS require additional steps to allow full use of the BeyondTrust screen sharing software.
- Open the BeyondTrust file ("Open to Start Support Session") to begin the remote session.
- Click Open System Preferences on the "Screen Recording" prompt. If you do not get this prompt, click the Apple icon in the top left of your computer screen and select System Preferences.
- In System Preferences, choose Security & Privacy. Next, click the lock icon in the bottom left of this window and enter your computer password when prompted to make changes.
- Select the Privacy tab at the top, and then select Screen Recording from the menu on the left. Check the box next to "Remote Support Customer Client" (BeyondTrust).
- You will see the following prompt: "'Remote Support Customer Client' will not be able to record the contents of your screen until it is quit."; click Later.
- Select Accessibility from the menu on the left, and check the box next to Remote Support Customer Client.
- Click the lock icon to prevent future changes from being made.