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UW-Madison G Suite - Conflicting Accounts

This document describes the process users will need to go through if they have a personal Google Apps account that conflicts with their UW-Madison email address.

What is a conflicting account?

If you have a personal Google Account with the same email address as a UW-Madison managed Google Account, then you have a conflicting account. For example, this can happen you created a personal Google Account using the UW-Madison domain name before UW-Madison offered Google Apps as an enterprise service. These accounts can't share the same email address, and you’ll need to resolve the conflict.

Example : Bucky Badger created a personal account for Google Docs using "" before UW-Madison offered Google Apps to campus. When UW-Madison turned on Google Apps for campus, a second, conflicting account was created for "".

How do I resolve a conflicting account?

  1. Go to

  2. Log into your temporary personal G Suite account.

    • Personal UW-Madison account:

      • Ex:

    • Departmental account:

      • Ex:

  3. Follow steps provided in G Suite’s migration wizard.

    • Determine data migration strategy for your personal account.

      • Option 1: Migrate data from your personal G Suite account to your enterprise UW-Madison G Suite account.

        • Recommended: If you are storing university data in your personal G Suite Account, move the university data to your enterprise UW-Madison G Suite account.

        • G Suite's migration wizard will allow you to view a list of data that cannot be migrated.

      • Option 2: Do not migrate the data from your personal account to your enterprise UW-Madison G Suite account.

    • Associate your personal G Suite account with another e-mail address.

      • Option 1: Create a new G Suite account with an address.

      • Option 2: Use a non-Google e-mail address you already own.

        • Note: Select this option if you want Google products but not Gmail.

      • Option 3: Delete your personal account if you don't need the personal account or its data.

More Information on conflicting accounts

Google has published an article and a video that details this issue and the process required to resolve it. Please note that the article is intended for administrators of Google Apps for an organization, but the information might still be useful to anyone experiencing this issue.

See Also:

Keywords:gapps drive google apps docs googleapps conflict account user wisc address personal wisc g suite enterprise conflicting an update to your account is required gtempaccount unable to access has changed   Doc ID:17764
Owner:Christina G.Group:Google Apps
Created:2011-03-30 18:00 CSTUpdated:2021-09-20 13:22 CST
Sites:DoIT Help Desk, DoIT Tech Store, Google Apps
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