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UW-Madison G Suite - Conflicting Accounts FAQ

This document describes the process users will need to go through if they have a personal Google Apps account using their email address.

What is a conflicting account?

A conflicting account occurs if a user created a personal Google Account with the same email address as a UW-Madison G Suite account. Conflicting accounts most commonly occur if a user logged into one of Google's services with their e-mail address before UW-Madison offered Google Apps as an enterprise service.
Example : Bucky Badger created a personal account for Google Docs using "" before UW-Madison offered Google Apps to campus. When UW-Madison turned on Google Apps for campus, a second, conflicting account was created for "".

How do I resolve a conflicting account?

  1. Go to

  2. Log into your temporary personal G Suite email address.

    • Personal UW-Madison account:

      • Ex:

    • Departmental account:

      • Ex:

  3. Follow steps provided in G Suite’s migration wizard.

    • Option 1: Migrate data from your personal G Suite account to your enterprise UW-Madison G Suite account.

      • Recommended: If you are storing university data in your personal G Suite Account. University data will need to be moved to your enterprise UW-Madison G Suite account.

      • View list of data that cannot be migrated.

Can I transfer data from one account to another?

In most cases, it's not possible to move products from one Google Account to another. See Moving Product Data for a list of products that do support this. You can also view UW-Madison G Suite - Preserve your data for more information on backing up data.

More Information on conflicting accounts

Google has published an article and a video that details this issue and the process required to resolve it. Please note that the article is intended for administrators of Google Apps for an organization, but the information might still be useful to anyone experiencing this issue.

See Also:

Keywords:gapps drive google apps docs googleapps conflict account user wisc address personal wisc g suite enterprise conflicting   Doc ID:17764
Owner:Christina G.Group:Google Apps
Created:2011-03-30 19:00 CDTUpdated:2020-01-08 16:59 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Google Apps
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