PowerPoint (Win) - MS09.dll Error when Printing

This document explains what to do if an end-user tries to print a presentation in PowerPoint 2000 or 2003 and receives an MS09.dll error.

This error message occurs when the following conditions exist:

  • Background printing is turned on.
  • One or more objects in the presentation are corrupted or in an invalid format.

When background printing is turned on, Microsoft PowerPoint makes a temporary copy of the presentation when you print. The error message occurs during this process. To resolve this the end-user will need to turn background printing off. This can be done by performing the following while within PowerPoint:

  1. Click on the Tools menu and select Options.

    Tools Menu

  2. Select the Print tab and click to clear the Background printing checkbox.

    Print Option

  3. Click OK.

Keywordspowerpoint error ms09 dll error unable to print background printing xp 2000 2003 printer ms09.dll   Doc ID2126
OwnerJeff W.GroupDoIT Help Desk
Created2003-08-06 19:00:00Updated2013-04-08 17:13:35
SitesDoIT Help Desk
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