Topics Map > Campus Services > Office 365

Office 365 (iOS) - Configure the native email/calendar app for iPhone or iPad

Best Effort Support Only

This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result.

Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?.

IMPORTANT: Microsoft just released a version of Outlook which will work with UW-Madison's implementation of Office 365. This application is fully supported by Microsoft. Office 365 team recommends that all users install/use this application instead of the native iOS mail/calendaring clients.

This document explains how to connect to the Office 365 service using an iOS device. Screenshots were originally taken on an iOS 7 device. Steps should still be similar for iOS 8 & 6.

Important: Certain mobile devices that connect to your Office 365 account via the Exchange/ActiveSync protocol can be remotely wiped. This is a useful feature that can help protect your privacy. Please read about Office 365 remote device wipe to see if your device supports this, and learn how it works. If you do not want remote wipe capability via Office 365, your device may have the option to connect via IMAP. If connected via IMAP, you will only have access to your email.

Configure iPhone/iPad/iPod for Office 365

  1. Open Settings.
  2. For iOS 9 and belowSelect Mail, Contacts, Calendars, then select Add Account near the top of the right-hand column.
    Choose Mail, Contacts, Calendar
  3. For iOS 10, select Mail, then Accounts and then Add Account.
  4. For iOS 11 and iOS 12, select Accounts & Passwords, then Add Account.
    Select Accounts & PasswordsAdd Account
  5. Select Exchange.
    Choose Exchange
  6. On the account setup window, enter the following for each field:
    • Email: -
      • NetID Account: Enter the primary address of your NetID account which will take one of the following forms: netid or first.lastname or name @ domain
      • Service Account: Enter the primary address of your Service account which will take one of the following forms: name @ domain

      Note: if you don't know whether you are attempting to configuring a NetID account or a Service account, please contact your domain administrator or the DoIT HelpDesk.

    • Password: Enter the password for the account being configured.
    • Description: Give the account any name you'd like, such as Office 365.

    account setup

  7. Select Next.
  8. Enter the following information (Email and Description should have auto-filled with the previously supplied information):
    • Server:
    • Username:
      • NetID Account: Enter netid
      • Service Account: Enter name_domain
        For multi-level domains,, use the following format: name_domain1.domain2
    • Password: Enter the password for your account being configured.

    account settings

  9. Click Done/Next. If you receive the error "Exchange Account: Unable to verify account information" even after verifying that you can login to your email via, the ActiveSync protocol is possibly disabled on your account. Please follow the instructions at Office 365 - Which clients/protocols will be supported? and click the enable link next to ActiveSync. Please wait for at least 24 hours before the changes propagate and try to add the email again. If you need any assistance during this procedure, please contact the Help Desk.
  10. You'll be directed to the enabled account applications page now. Choose what you'd like enabled. It is recommended that you enable all services.

  11. Enabled

  12. Select Save.

  13. Select the new account from your list of accounts. It will be listed according to the description you chose for it.

  14. Select Mail Days to Sync and set it to No Limit if you would like all of the mail in your inbox to be synced to your device. The default time period is one week. Note: the more mail that is synced, the longer it may take to get all your messages on to the device.

  15. mail_days_to_sync_2.PNG
  16. Setup is complete. Email and calendar data (if enabled) are available in the appropriate apps.

Note: If your original WiscMail/WiscMail Plus account was configured on this device, use the following instructions to remove the account: iOS - Removing an email/calendar account.

Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these iPhone/iPod - instructions or iPad - instructions to configure the Campus Directory (Whitepages) within this client.

See Also:

Keywords:microsoft office365 o365 configure configuring ios7 ios8 7 8 iphone ipod ipad apple mobile client configuration accessing setup phone   Doc ID:28577
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2013-02-11 16:30 CDTUpdated:2019-06-26 10:01 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
Feedback:  177   122