Blackboard Collaborate - Getting help with Blackboard Collaborate

Faculty and staff can create, access, and manage web conferences directly from the My UW-Madison portal, Learn@UW or Moodle. This document references the sources of support, should you need help accessing or using the Blackboard Collaborate service.

Technical Support

For technical support for urgent issues occurring during a meeting in progress, please contact Blackboard Collaborate Support, online or at 877-382-2293.

For other issues that don't require immediate resolution (e.g., access to Blackboard Collaborate integration via the My UW-Madison, Learn@UW. etc.) please contact the DoIT Help Desk.


Getting Started

For help with setting up web conferences within My UW-Madison, see:
For help with setting up web conferences within Learn@UW, see:
For help with setting up web conferences within Moodle, please contact your Moodle administrator.


Training

For help using Blackboard Collaborate, please see the following articles:
For Blackboard Collaborate training classes, please consult the DoIT Professional Technical Education website.