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Learn@UW (UW-Madison Only) - Get Help

Whether you're an experienced user of Learn@UW or are just looking for information on what it is and how it works, the information on this page can help you find what you're looking for.

Resources for New Users

Students

See "Learn@UW - Basic Information for Students".

Instructors

Get help via phones, email, chat, or Webform

Contact the Help Desk to receive technical assistance or help with setting up any of the tools in Learn@UW. The DoIT Help Desk is the place to start with questions about particular functions of Learn@UW or about technical difficulties. Start with the Help Desk for a timely answer to a technical Learn@UW question (more information).

Phones & Email

Available 6:00 AM to 1:00AM,
7 days a week

608-264-HELP (4357)

help@doit.wisc.edu

LiveChat

8:00 AM - 10:00 PM
7 days a week

Click to LiveChat


Webforms

Available 6:00 AM to 1:00AM,
7 days a week

Log a call via the WebForm

Common Questions

Why don't I see my course?

There are several reasons you may not be seeing your course.

Why don't my students see my course?

  1. Learn@UW courses must be Activated each semester. Refer to this page for more information on activating a course.
  2. Students must register for the course through My UW-Madison and it can take up to 72 hours for a student to be added to the Learn@UW course classlist. Be sure the student has enrolled for the course and sufficient time has passed for the system to enroll him or her.

Face-to-face support for Instructors

There are a number of ways to receive in-person instructional support for Learn@UW:

Department and School/College Support

The following staff offer Learn@UW assistance within their local unit.
Name Dept/School/College
Rachel Bain Physical sciences
Catherine Stephens School of Education
Kathy Hendricks School of Medicine & Public Health
Tim Piatt School of Nursing
Mike Pitterle School of Pharmacy
Amy Childs School of Pharmacy
Alan Ng Division of Continuing Studies
Steel Wagstaff College of Letters & Science
Elizabeth Harris College of Engineering
Mark Millard College of Engineering (Professional Development/online master's degrees)
Billy Kardasz School of Business

If you would like to be listed as a Learn@UW support contact, please submit a comment at the bottom of this page.

Digital Media Center @ Biotech

Room B1131 Biochemistry Building (420 Henry Mall)

The DMC @ Biotech provides hardware and assistance for doing production work, as well as consultations on instructional technology projects, such as Learn@UW. Call the DMC to schedule a time for individual help on getting started with a Learn@UW course.

Student consultants and full time staff are also available at the DMC Monday - Fridays 8:30 a.m. - 6:30 p.m. (5 p.m. on Fridays, hours differ during breaks). To make an appointment for a consultation on Learn@UW call the DMC at 265-4817 (appointments only). For more information, visit the Digital Media Center homepage.

The DMC does not provide support over the phone; please direct technical questions to the DoIT Help Desk.

DoIT Academic Technology

DoIT's Academic Technology Consultants provide help with course design and can help you get started with Learn@UW. They can show you the most efficient ways to get started and to use Learn@UW, whether you would like to add a syllabus or design an entire course. Consultants are available to meet with you by scheduling an appointment sometime in the planning stage of your course.

Contact Academic Technology at academictech@doit.wisc.edu or 262-5667 for information about individual consultations, upcoming training sessions, or departmental training. For more information, visit the DoIT Academic Technology homepage.

Academic Technology does not provide support over the phone; please direct technical questions to the DoIT Help Desk.

See Also:




Keywords: learn@uw learnuw d2l desire2learn help face in person department school college learn instructor student help desk helpdesk cannot see course can't academic technology DMC digital media center   Doc ID: 3297
Owner: Jeff B.Group: Learn@UW Madison
Created: 2004-10-27 19:00 CDTUpdated: 2014-01-21 10:40 CDT
Sites: Division of Continuing Studies, DoIT Help Desk, Learn@UW Madison