Help Desk Services for Departments

This document provides a basic overview and contact information for additional Help Desk Services for Departments.

The Help Desk can customize services for departments who need to provide help desk functions to their users and want a cost-effective, high quality service without having to manage staff or develop an infrastructure. This service is particularly effective at resolving routine issues on the first call while freeing local technical staff to concentrate on more complex, high priority technology needs of their unit. It can be integrated with DoIT Departmental Desktop Support agreements.

Custom Help Desk services include:

For more details and pricing, contact Wanjiru Pontes, 2-0284 or wpontes@doit.wisc.edu.