Help Desk contact list

If you have comments or concerns about Help Desk support, or wish to inquire about establishing Help Desk support for your department, the following contacts may be of assistance.


Sean Bossinger

Assistant Director, User Services
608-262-8148, sean.bossinger@wisc.edu

Sean Bossinger is the manager of the DoIT Help Desk as well as the Assistant Director of User Services within DoIT.




Jeff Wiltzius

Level 2 Help Desk Team Lead
608-262-8742, jeff.wiltzius@wisc.edu

Jeff Wiltzius is the team lead for the Level 2 Help Desk, which provides support for business and administrative systems as well as frontline support for the Departmental Support group.




Steve Schroeder

Level 1 Help Desk Team Lead
608-262-1212, steven.schroeder@wisc.edu

Steve Schroeder is the team lead for Level 1 Help Desk which provides general, first level support via phone, email, and chat.




Will Crickman

WiscIT Product Manager
will.crickman@wisc.edu

Will Crickman is the Product Manager for DoIT's ITSM tool, WiscIT Powered by Cherwell, assisting in tool implementation, customization, usability, and customer engagement.




Wanjiru Pontes

Customer Liaison
608-262-0284, wanjiru.pontes@wisc.edu

Wanjiru Pontes is responsible for working with interested departments, campus groups, and service providers to establish and maintain custom Help Desk support.