DoIT Departmental Tech Support - Software Offers

Software Offers are a useful self-service tool that allows installation and configuration of various applications and settings without need for administrator rights. The available applications that are offered through Software Offers are listed below along with links to vendor websites for more information on specific functionalities.

Software Offers


Offers are currently available to most Departmental Tech Support contract partners.


The following software is available via Offers:
7-Zip (Windows Only)
  Archive Manipulator

Adobe Creative Cloud
   Adobe Creative Cloud allows users to select and install desired applications from the list below.  Before installing any Adobe application through Creative Cloud, it is recommended that old versions of the specific Adobe software are uninstalled manually.
  • Acrobat DC (This can be installed via Creative Cloud or pushed independently via BigFix)
  • After Effects
  • Animate
  • Audition
  • Bridge
  • Character Animator
  • Dimension
  • Dreamweaver
  • Illustrator
  • InCopy
  • InDesign
  • Lightroom
  • Lightroom Classic
  • Media Encoder
  • Photoshop
  • Prelude
  • Premiere Pro
  • Premiere Rush
  • XD
  Solution for PDF creation, signing, filling, etc.

  Open source Java OpenJDK class libraries and VM

Audacity (Windows Only)
  Audio editor and recorder

  University cloud storage solution

Dell Command | Update (Windows Only)
  Software for updating drivers and firmware for Dell hardware

  Graphical file transfer client

  Internet Browser

  Photoshop-esque image manipulation software

  Internet Browser

  File access utility

Greenshot (Windows Only)
  Screenshot utility

IcedTea-Web (Windows Only)
  Open Source Java WebStart Implementation

IrfanView (Windows Only)
  Photo viewing/editing software

Jabra Direct (Windows Only)
  Software that manages Jabra devices 

KeePass 2 (Windows Only)
  Password Management software
  Chromium based internet browser by Microsoft

  Business productivity software

  Business productivity software

  Collaboration software

  Accessibility software
  This fixes the issue of items sent and deleted from a shared mailbox showing up in your personal folders

  Campus-supported VPN software
  For instructions on how to use the GlobalProtect VPN client, please visit here.
  Deploy and configure offers are available for several different portals depending on usage. Standard portal is

  Enables the option to connect to WiscVPN from the Windows login screen on systems that don't already have this feature enabled

  Used to access the Imaging Service at the University of Wisconsin

SecureCRT (Windows Only)
  Telnet and SSH client

SecureFX (Windows Only)
  Graphical file transfer client

Skype (Commerical) (Windows only)
  Software for chat and phone calls, with video support

  Multimedia player

  Collaboration software

  Software for handling support tickets and tracking work

Zoom Client for Meetings
  Collaboration software

To view offers you must open the Catalog - BigFix Self-Service Application screen. This is available in Windows via a red "W" icon in the system tray on the bottom right side of the task bar. In Mac OS this is available via a red, "W" at the top right of the screen. Clicking on the 'Catalog' tab will display available software and configuration offers.

On this screen you can view the current list of software being offered to users in your department and relevant to your computer. If there are no offers available please contact your Departmental Support contact.

BigFix Offers Catalog

If you believe that an offer is missing there could be a couple of reasons why it is not showing up including:

    • The software is already installed
    • Your computer does not have enough disk space
    • Your computer has a pending reboot and the software will appear after a reboot

Accepting an offer

To accept an offer simply select the offer(s) that you are interested in and press Get. It is highly recommended to leave your computer on and plugged into power until you see that the offer has finished.

Checking on the progress of an offer

To check the progress of an offer, simply find the offer in the Catalog tab and view the Status column. To view completed offers, change from the Catalog tab to the History tab. From here you can view the completed software deployments. When the installation actually starts, a message box will appear on the bottom right of your screen indicating that the installation has begun. Another message box will appear when the installation is complete.

BigFix Offers Catalog - Running

BigFix Offers History

Need Help?

If you encounter issues or have questions regarding self-service Offers, please contact the DoIT Help Desk. Let them know you're providing feedback or requesting assistance with Departmental Support BigFix Offers.

KeywordsBigFix, TEM, Offers, Software, DoIT, Catalog   Doc ID44736
OwnerSEAN G.GroupDoIT Departmental Support
Created2014-11-05 21:58:18Updated2024-04-11 17:39:39
SitesDoIT Departmental Support, DoIT Help Desk, DoIT Staff
Feedback  1   0