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Learn@UW - "Not Authorized" Error when Attempting to send email in D2L

An instructor may encounter a "Not Authorized" error when attempting to send email from within D2L due to having a quiz attempt in progress (quiz not submitted).

In order to prevent the "Not Authorized" error from appearing when attempting to send email:

  • Click the mail icon in your minibar
  • Note the message about completing a quiz attempt
  • Click into the quiz to finish and submit the attempt
mail_icon-minibar mail_icon-quiz_name

This is a known issue in D2L and has been reported to the vendor for resolution.

Keywords:Issue: Attempting to send email in D2L produces "Not Authorized" error for Instructors   Doc ID:44815
Owner:Karl W.Group:DoIT Help Desk
Created:2014-11-11 20:11 CDTUpdated:2020-03-30 16:23 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Learn@UW-Madison
Feedback:  1   0