Departmental Support - Support Center

Support Center

Support Center description
Picture The Support Center is the best method to quickly access support resources right from your computer. Information on how to access the BigFix Support Center itself are available here: Departmental Support - BigFix Self-Service Options 

Resources Available

The Support Center provides a number of common resources. 


Information displayed includes

  • Computer Information
    • Computer Name
    • Host Name
    • Active User
    • Hardware Information
    • Network Information
    • Warranty Information
Links to common resources are also available via the support center:
  • Outages
    • UW-Madison Outages
    • UW-System Outages
  • Support Options
    • Remote Support
    • Chat Support
    • Email Support
      • Pressing the Email Support button will open your default mail client and pre-populate relevance computer information
    • Phone Support
  • View/Submit Incidents

Remote Support with Help Desk Level 2

Another useful feature of the Support Center is the ability to start remote support sessions with the Help Desk. On the bottom of the main page of the support center are instructions and a link from which you can enter into the Help Desk Support Queue in our Bomgar Remote Support tool. You should not use this unless you are on the phone with a Help Desk agent.

KeywordsSupport   Doc ID49505
OwnerSEAN G.GroupDoIT Departmental Support
Created2015-03-24 20:01:41Updated2022-11-15 17:52:23
SitesDoIT Departmental Support, DoIT Help Desk, DoIT Staff
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