HIPAA - FAQs for the 2017-2018 HIPAA Privacy & Security Training

This document provides answers to frequent questions regarding HIPAA training for academic year 2017-18.

Pre-Course Issues

Student Pre-Course Questions
Question or Issue Answer
"I've already completed the UW-Health HIPAA training. Do I need to complete this training?"Yes, you need to complete the UW-Madison HIPAA training every year.
"I want to take the HIPAA training but am not enrolled or am not a UW-Madison employee."Complete the registration request form to be enrolled in training. You will receive then instructions on how to take the HIPAA training within 7 business days.
The registration request form is also available on the HIPAA website.
"I want to take the HIPAA training and am a New Hire."Contact your departmental privacy coordinator.

"Someone other than my manager is bothering me to complete the training."It is likely that your UDDS information is entered into the Gradebook. Have them contact your privacy coordinator to have this updated.

During Course Issues

Use a computer that is connected with a cable to the network -- problems when connecting via other methods
Student During Course Questions
Question or Issue Answer
"What happens if my appointment changes after being assigned the training?"Contact your privacy coordinator, who will confirm their appointment change and withdraw them from the course if necessary.
"What are some best practices for quizzes?"
  • Use the latest version of the browser -- helped when completion was not noted after passing the quiz
  • Try using Chrome -- least number of problem reports
  • Use a computer that is connected to the network via a cable

Post-Course Issues

Student Post-Course Questions
Question or Issue Answer
"I have passed the quiz but Gradebook does not indicate completion."Return to the quiz and review your answers to make sure that you didn't get more than three incorrect. If you didn't, you will need to take screenshots of every screen and send them to your privacy coordinator. Your privacy coordinator will adjust your score manually.
"I reset the quiz completion when trying to print the certificate."When you return to the quiz, you will be asked if you want to resume where you left off. You should select "Yes." If you click "No," you will need to complete the quiz again to reprint your certification. If you do not need to reprint your certificate, you don't need to retake the quiz as your prior quiz completion will still be recorded in the Gradebook.
"I need help saving/reprinting my certificate."
  1. You should select the role you previously completed: "HIPAA Privacy".
  2. Select the "Take the Certification Exam" under their role
  3. Click "Take the Certification Exam" button
  4. When prompted to resume where you left off, select "Yes."
  5. You should be returned to the results screen where you can follow the instructions on screen to print.
  6. File > Print or right-click screen > Print. They can also Save the certificate via File > Print and selecting Adobe PDF or taking a screenshot.
  7. If the results screen indicates that you did not pass, you will need to retake the exam.
Manager Post-Course Questions
Question or Issue Answer
"I"m a manager and want to know who has completed training."Contact your privacy coordinator for information about completion reports. If you would like to lookup a single employee's completion status, you can also use the VCRGE Training Lookup tool.
"I"m a manager and an employee is missing from my report."It is likely we have the incorrect UDDS information entered into the Gradebook for this person. Contact your privacy coordinator to have this updated.
"I am not a manager and want to know if a specific researcher has completed training."HIPAA online training course completions can be looked up via first and last name using the VCRGE Training Lookup tool.

Keywords:questions hippa hd faq learn@uw online course uw-madison hipaa hippa   Doc ID:61195
Owner:Chris M.Group:DoIT Help Desk
Created:2016-02-26 09:16 CDTUpdated:2018-02-15 16:23 CDT
Sites:DoIT Help Desk, DoIT Tech Store, HIPAA
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