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2factor VPN - Download and Install the Palo Alto GlobalProtect Client

This document outlines the process to install the 2factor VPN client, Palo Alto GlobalProtect.


This document is specific to the 2factor VPN service that uses Palo Alto GlobalProtect. 2factor VPN is used to access ERP resources and is not the same as WiscVPN or Departmenal VPN. If you are uncertain if you should use 2factor VPN, please contact the DoIT Help Desk.

BigFix Installation (Windows/MacOS)

If you are an UW Shared Services employee or a DoIT employee in ADI (HRS applications or HRSI), DRMT, or Cybersecurity, you can add this software without administrative privileges over your computer via BigFix. To access your BigFix offers and install GlobalProtect, see the "Viewing Self-Service" section of Departmental Support - Self-Service Pilot.

If you are not employed by one of these departments, you are a Unix user, or you are unable to install the GlobalProtect client via BigFix, see the following sections for manual installation instructions.

Windows Installation

Note: This Windows installation guide references Windows 7. The process is similar on other versions of Windows, and uses the same installation files.

  1. Navigate to (requires NetID authentication)
  2. For 64-bit operating systems, click the link for GlobalProtect64-[version].msi to download the 64-bit installer


    For 32-bit operating systems, click the link for GlobalProtect-[version].msi to download the 32-bit installer
  3. Once the download completes, open the installation file to begin
  4. If you are presented with a security warning, click Run

    GlobalProtect Windows Install Warning

  5. On the Setup Wizard screen, click Next

    GlobalProtect Windows Install Introduction

  6. On the Installation Folder screen, choose the installation location and click Next (if you are unsure, leave the default folder)

    GlobalProtect Windows Install Folder

  7. On the Confirm Installation screen, click Next to begin the installation

    GlobalProtect Windows Install Confirmation

  8. Wait for the installation to complete

    GlobalProtect Windows Install Progress

  9. If prompted with User Account Control window, click Yes to confirm software installation

    GlobalProtect User Account Control confirmation

  10. Once the installation is completed, click Close

    GlobalProtect Windows Install Complete

  11. Continue on to 2factor VPN - Connect to VPN with the Palo Alto GlobalProtect Client to configure and use 2factor VPN

MacOS Installation

  1. Navigate to (requires NetID authentication)
  2. Click the link for GlobalProtect-[version].pkg to download the MacOS-compatible installer
  3. Once the download completes, open the installation file to begin
  4. Click Continue

    GlobalProtect MacOS Install Introduction

  5. On the Installation Type screen, ensure that only GlobalProtect install is checked, then click Continue

    GlobalProtect MacOS Install Type

  6. On the folowing screen, click Install

    GlobalProtect MacOS Install Type Confirmation

  7. If you are prompted for your MacOS username and password, enter them in the prompt, then click Install Software

    GlobalProtect MacOS Install Admin Prompt

  8. Once completed, click Close from the summary screen

    GlobalProtect MacOS Install Complete

  9. Continue on to 2factor VPN - Connect to VPN with the Palo Alto GlobalProtect Client to configure and use 2factor VPN

Unix Installation

Installation on Unix systems other than MacOS is not officially supported. Use the GlobalProtect-[version].pkg installer located at (requires NetID authentication) for Unix systems.

See Also:

Keywords:HRS ERP global protect vpn   Doc ID:67115
Owner:Marc T.Group:Identity and Access Management
Created:2016-09-21 14:51 CDTUpdated:2020-04-09 08:57 CDT
Sites:Access Management Services, DoIT Help Desk, Human Resource System (HRS), Identity and Access Management, UW Digital ID, UW–Shared Services
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