Help Desk - Common Account Problems After Accounts Disabled by Security are Re-Enabled

This document will provide a list of common errors (and their solutions) that you may experience after re-enabling your account that was disabled by UW-Madison's Office of Cyber Security.

Background:

If UW-Madison's Office of Cyber Security determines a NetID account has been compromised, the Office of Cyber Security proactively disables the account. This is done to prevent further damage to a user's personal information as well as stop a phishing message from spreading to other user's email inboxes, putting them at risk.

The best way to avoid account complications is to follow good personal security measures and always be skeptical of emails soliciting login information. You can learn more about phishing here: Microsoft 365 - Learn about junk email and phishing.

More on how UW-Madison users can recover their account after it was disabled because they replied to a phishing email can be found here: Phishing Detection and Remediation.

Some of the measures taken by UW-Madison's Office of Cyber Security to ensure user protection can cause temporary errors with NetID and Microsoft 365 email login as well as email delivery. Additionally, users may sometimes experience issues related to account changes made while the account was compromised but before UW-Madison disabled the account. The following errors are the most common errors the Help Desk has seen following a user reactivating their NetID and their solutions.

Common Errors, Problems, and Irregularities:



Keywords:
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Doc ID:
79248
Owned by:
Help Desk KB Team in DoIT Help Desk
Created:
2018-01-12
Updated:
2023-02-02
Sites:
DoIT Help Desk, Microsoft 365