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e-Reimbursement - Why am I not receiving email notifications?

e-Reimbursement uses email notifications to keep users notified of action required and/or status of reports. If you have noticed that you are no longer receiving email notifications, there may be an issue with your primary email address, junk mail filtering, or some other issue.

Checking the primary email address

You should verify that your primary email address in e-Reimbursement is correct by following the directions given in e-Reimbursement - Changing your email address. Note that you can change this email address, but will be overridden with the email address listed for you in your HR profile should your personnel data change.

Verify that the messages are not being flagged as junk

You should check your junk mail folder for any messages from e-Reimbursement. Depending on your mail service and the accuracy of the junk mail filters being used, the e-Reimbursement notifications may get accidentally flagged as spam. If you notice that e-Reimbursement notifications are regularly appearing in your junk mail folder, you should either consider lowering the strength of your junk mail filters or adding the e-Reimbursement notifications to an acceptance list or whitelist to ensure delivery.

Verify that no other filters are present

If you have previously setup filters to move e-Reimbursement notifications to another folder or delete them, you should disable or change those filters.

Verify Personalizations are correct

Check your Personalization settings are set to English. Click on Main Menu > My System Profile. Under "My preferred language for reports and email" should be set to "English". If it is not set to English, make the change and click the SAVE button.

What next?

If none of those suggestions helped, contact the DoIT Help Desk using the information given in e-Reimbursement - Getting Help.

Keywords:automated travel system notice e-mail   Doc ID:8350
Owner:Graig B.Group:DoIT Help Desk
Created:2008-10-16 18:00 CSTUpdated:2018-02-14 12:56 CST
Sites:DoIT Help Desk, DoIT Staff
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