This document will provide instructions for setting the "remember me for 12 hours" feature. The "remember me" feature makes MFA-Duo more convenient by reducing the number of times that you'll be prompted for MFA-Duo on the same device using the same browser. The "remember me" feature remembers your current browser for 12 hours.
Note: The "Remember me for 12 hours" function is not currently working with Safari version 13.0.3 on Mac OS 10.14.6 (Mojave). Duo is aware of the issue, and it should be resolved soon.
Note: Some users have reported issues using "Remember me for 12 hours" on iOS version 14.2 across all browsers.
Please see the Troubleshooting section below if you find that "remember me" is not working for you.
In order to login with Duo Multi-factor Authentication, you must have first set up a device and linked it with your NetID. If you have not yet completed this, follow the instructions here: MFA-Duo - How to Enroll for MFA Duo for your NetID Login Account
Navigate to a page that requires Duo Multi-factor Authentication after NetID login (e.g. MyUW).
Authenticate with your NetID and Password.
Before choosing an authentication method, check the box next to "Remember me for 12 hours".
Note: If the "Remember me for 12 hours" option is grayed out, your MFA-Duo authentication method is set up to automatically send a push;
You can still use "Remember me for 12 hours" without changing device settings by:
Navigate to the Multi-Factor Authentication Portal.
Authenticate with your NetID and password, and with MFA-Duo.
Change the "When I log in" drop-down option to "Ask me to choose an authentication method."
We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.
For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.
Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email help@doit.wisc.edu. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.
Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.