MFA-Duo - How to use a token/fob
This document will explain how to use a token for Multi-factor Authentication.
When prompted for MFA-Duo, you will be given the option to Enter a Passcode.
Note: if you have more than one device registered, make sure you select your token from the dropdown menu at the top of the MFA prompt.
Make sure that the token's button is oriented to the left (as pictured). Press the button on the front of your MFA token.
Note: If you are NOT using one of these tokens but are using a USB Device, see: MFA-Duo - How to Use a USB Security Key.
The token will display a 6-digit code.
Enter that code in the prompt, then select Log In.
See accessibility & usability information
We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.
For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email email@example.com.
How to get access to a Security Key or Duo Token/Fob
Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email firstname.lastname@example.org. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.
Faculty, Staff, and Researchers
Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email email@example.com.