Help Online - Request Help or Network Services

If you have searched our KB (KnowledgeBase) and cannot find the answer or solution you need, affiliated students, faculty, and staff can request DoIT Help Desk support online. Network administrators can also request network services (Data Jack Installations/Activations and DNS or IP-related requests) for their department. This document explains how to use HelpOnline to request assistance.

The DoIT Help Desk can be contacted via many different contact methods. Please see Get help from the DoIT Help Desk for general information about contacting the DoIT Help Desk for assistance.

Otherwise, you can submit a request for assistance via HelpOnline by going to https://infra.doit.wisc.edu/infra/ServiceManagerLite.aspx and logging in with your UW-Madison NetID and password. This is also available on the Services tab of My UW-Madison.

More detailed directions on submitting a request for assistance or reviewing an existing case can be found by going to WiscIT - Using HelpOnline to log a call, add notes to a call, and review past calls.




Keywords: help online on-line on line log open create new case calls service requests tasks submitting support problems questions check status infra enterprise customer portal wiscit ticket problem datajack data jack DNS IP install activation   Doc ID: 9
Owner: Leah S.Group: DoIT Help Desk
Created: 2000-03-29 19:00 CDTUpdated: 2012-05-15 07:51 CDT
Sites: DoIT Help Desk, Repair and Departmental Support