WiscVPN - Disconnecting and Uninstalling the GlobalProtect Client (Android)

This document explains how to completely remove the GlobalProtect app as well as its VPN configuration settings.

Disconnecting from the GlobalProtect VPN in the Android App

To disconnect from the GlobalProtect VPN, simply open the GlobalProtect app and tap on the green shield icon above "CONNECTED". To completely remove GlobalProtect from your device, continue with the steps below.

GlobalProtectDisconnecting.jpg

When GlobalProtect is disconnected, the entire app screen with appear gray with the words "TAP TO CONNECT" in the center of the screen.

GlobalProtectConnect.jpg

How to Uninstall the GlobalProtect App on Android

Because of variations in devices and versions of the Android operating system, it is possible these screenshots will not reflect what you see on your own device. The steps to follow will still be similar. 

Method One

  1. Locate the GlobalProtect app in your app drawer. You can also search for "GlobalProtect".
  2. GlobalProtectAppDrawer.jpg

  3. Press and hold the app until you see the "Uninstall" option. Tap Uninstall to delete the app from your device.
  4. GlobalProtectUninstalling.jpg


Method Two

  1. Navigate to the Settings app or menu on your device. Look for an option that says Apps and tap to open it.
  2. SettingsApps.jpg

  3. In the Apps page, scroll down to find the GlobalProtect App. Tap to open it.
  4. SettingsAppsGP.jpg

  5. Tap UNINSTALL to delete the app.
  6. SettingsAppsUninstall.jpg




Checking for and Deleting VPN Profile

When using GlobalProtect, a VPN profile is created on your phone. After deleting the app, it is usually deleted as well. To check for a VPN profile, we can find it in a device's settings. Deleting GlobalProtect's VPN profile can also be done to troubleshoot connection issues. 
  1. Navigate to the Settings app or menu on your device. Look for the option that says Connections and tap to open it.
  2. SettingsConnections.jpg

  3. Within the Connections page, look for More connection settings. You may need to scroll down to find it.
  4. SettingMoreOptions.jpg

  5. Tap on VPN.
  6. SettingsMoreVPN.jpg

  7. Within the VPN menu, find GlobalProtect and tap the settings icon next to it. Tapping on "GlobalProtect" will open the GlobalProtect app.
  8. VPNGlobalProtect.jpg

  9. In the menu that appears, select Delete VPN profile.
  10. VPNDeleteProfile.jpg

  11. A confirmation pop-up may appear. Select Delete.
  12. VPNDeleteConfirmation.jpg




Keywords:palo alto paloalto vpn uninstall global protect delete disconnect wisc   Doc ID:92242
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2019-06-06 17:02 CDTUpdated:2019-08-20 11:59 CDT
Sites:DoIT Help Desk, Social Science Computing Cooperative
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