White or Blank Screen When Installing Creative Cloud with Federated ID on Mac

Sometimes, when installing the Creative Cloud Desktop app on a Macintosh, the installation will display a blank screen at sign-in, which prevents completion of the installation:

whitescreen.png
This is a known bug as of 06/28/2019. As a workaround, Adobe recommends signing in with an Adobe ID during installation, and then signing out and signing in with your UW-Madison Federated ID after installation completes. Any Adobe ID will work during the initial installation, and anyone can get one for free here: https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html




Keywords:White or Blank Screen When Installing Creative Cloud with Federated ID on Mac Adobe Creative Cloud Desktop app Creative Cloud macintosh   Doc ID:92769
Owner:Nick R.Group:DoIT Help Desk
Created:2019-06-28 13:25 CDTUpdated:2023-01-24 16:40 CDT
Sites:DoIT Help Desk, DoIT Tech Store
Feedback:  0   0